Investigate · workspace

P1rca-readySLA at risk

CrashLoopBackOff on payments-auth after deploy v4.21

payments-auth CrashLoopBackOff after image v4.21; missing AUTH_JWKS_URI in ConfigMap auth-runtime. Stage-1 thin vertical slice.

Opened Sunday, August 9, 2026 at 8:12:00 AM · 2026-08-09T08:12:00Z

Organisation · client scope

Tenant / org
Nordic Federated Bank
tn-nordic · eu-north-1 · EU
Client / customer
FS Core Banking Platform
cu-fsprod · Financial Services · platinum · SLA 99.99%
Environment
production
Client owner
Ingrid Halvorsen

Elapsed

981h 26m 46s

live clock

Reference

inc-clb-01

recurrence 1x

Tenant scope

Nordic Federated Bank

FS Core Banking Platform · production

Investigation workspace

Evidence-backed timeline — every step is read-only, bounded and audited. Select a custom date to review previous history, logs, and graphs.

Read-only Agent OS

History window

Sep 18, 05:38 AM → Sep 19, 05:38 AM

Filters timeline, logs, graphs, and workload monitoring

Affected resources

Hostname, IP, application, and cluster identity for SRE / platform triage

2 resources

pay-auth-a3.payments.corp

application
Application
payments-auth
Hostname
pay-auth-a3.payments.corp
IP address
10.33.12.44
Cluster
fs-prod-k8s
Namespace
payments
Pod
payments-auth-7d9f8c6b4-xq2n1
Node
fs-prod-app-w3
FQDN / endpoint
auth.payments.nordic.internal
Region
eu-north-1
Role
application

fs-prod-k8s-api

config
Application
auth-runtime ConfigMap
Hostname
fs-prod-k8s-api
IP address
10.33.1.10
Cluster
fs-prod-k8s
Namespace
payments
Region
eu-north-1
Role
config

Status

rca-ready

Application

payments-auth

pay-auth-a3.payments.corp

Worker node

fs-prod-app-w3

IP 10.33.12.44

Cluster

fs-prod-k8s

ns payments

Tenant

Nordic Federated Bank

FS Core Banking Platform

Lead agent

Kubernetes Agent 01

Environment: production

RCA confidence

94%

FQDN / endpoint

auth.payments.nordic.internal

eu-north-1

Workload monitoring

Unavailable

Connect Stage-1 API to stream pod health, restart history, and kubelet events.

Investigation timeline

Severity P1 · 0 of 6 steps in window · expand for formation, load graph, and logs

No timeline steps in Sep 18, 05:38 AM → Sep 19, 05:38 AM. Widen the history window or choose Full day.

Final root cause

Confidence 94% · risk medium · remediation requires approval (console read-only)

Deployment payments-auth v4.21 introduced a hard dependency on AUTH_JWKS_URI. The companion ConfigMap auth-runtime was not updated in the same ArgoCD revision, so the container panics on boot and Kubernetes restarts it into CrashLoopBackOff.

Recommendation

Approve apr-clb-01 to patch ConfigMap auth-runtime with AUTH_JWKS_URI (from vault metadata path only), then trigger a controlled rollout restart via Workflow Studio / StackStorm. Verify ready=1/1 and no CrashLoop before closing ITSM.

Open full RCA

Opened Sunday, August 9, 2026 at 8:12:00 AM · inc-clb-01